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FAQ's

Softball Fever
Titusville, FL US

PHONE: (321) 626-4331 (Monday thru Saturday from 9am to 9pm EST only) Feel free to PHONE IN your order!  Please have Item # & Descriptions handy before you call to simplify the order.

SALES DEPT:  Sales@SoftballFever.com  Email 24/7....we'll get back to you quickly!

INTERNATIONAL ORDERS: We are not currently accepting International Orders.

NEW RETURN POLICY!: You must email umpire@softballfever.com within 7 days of receipt of your order to obtain a return authorization, no exceptions.  Please specify the items you would like to return in your email.  We will either exchange the item for a different size/color/style or ISSUE YOU A STORE CREDIT FOR FUTURE USE. WE DO NOT OFFER REFUNDS OF ANY KIND. We DO NOT Issue Credit for original Shipping charges.

If we exchange items you will be responsible for the shipping charges back to you and we will either automatically charge your credit card or invoice you via paypal, whichever payment method you originally chose.  Shipping charges must be paid PRIOR to us releasing any exchanges.

We Do NOT ALLOW Returns or Exchanges for QUANTITY DISCOUNT ITEM ORDERS (orders of 12+ items obtained at a discount)! NO EXCEPTIONS!


We hope you enjoy this new Return Policy.  If you do not receive an email back from us in a timely manner or would like to check the status of your return please don't hesitate to call us at (321) 626-4331.

FUNDRAISING - QUANTITY - WHOLESALE - TEAM INQUIRIES: You will find some of our items offer Quantity Pricing if you purchase a minimum of 12 pcs.  This is a wonderful option for Team Gifts, Fundraisers & Concession stands. ALL QUANTITY ORDERS REQUIRE A 7-10 DAY LEAD TIME (although we usually can get them out much quicker, we ask for patience or a phone call with deadline to 321-626-4331)

PAYMENTS: We accept Visa, Mastercard or Discover cards online via our secure server.  We also accept PayPal.

PURCHASE ORDERS: We do accept Purchase Orders from Schools on a case-by-case basis so please do call ahead.  Mailed Purchase Orders will be ignored if no previous communications have been made.

SHIPPING ORDERS: Orders are generally processed within 3-5 business days of receipt of payment UNLESS we have a TRAVEL ALERT showing or during our exremely busy months. Quantity & Custom Orders require a 7-10 day LEAD TIME.  We use USPS Priority Mail with Delivery Confirmation  (2-3 day shipping time) and UPS (3-5 days Ground) WE RESERVE THE RIGHT TO CHANGE YOUR SHIPPING METHOD, AT NO EXTRA COST TO YOU, IF WE FEEL WE CAN GET YOUR PRODUCT TO YOU FASTER!

Orders ship from Titusville, FL 32780

US Time in Transit Map

RUSH ORDERS: Due to the high volume of RUSH requests we receive we have added a $10 RUSH FEE for those that truly need their orders quickly. You may choose this option during check-out. It will show as a SEPERATE CHARGE on your Credit Card Statement.

EBAY: Occasionally we offer items on Ebay.  It is CRITICAL that you do not associate any other similar Ebay User ID with us.  Please make note that our Ebay User ID is SoftballFever13 . That is the only name we sell under on Ebay. Click HERE to view our current auctions!

DISPUTES/COMPLAINTS: Umpire@SoftballFever.com Email here for problems with your order.  We are new and still working out the kinks so we will appreciate your input greatly!

Regarding items on our MORE FASTPITCH PRODUCTS PAGE: When you visit that page (www.CafePress.com/SoftballFever ) all payments and orders are COMPLETELY SEPARATE than those you may place here at SoftballFever.com.  Feel free to purchase any of those products but direct returns, questions or problems to the links on that site, instead of here.  If you purchase 15+ of those items you should qualify for a 35% DISCOUNT.  You can also reach their Customer Service & Order Dept at 1-877-809-1659

FEEDBACK LETTERS: If you feel the need to say it we definitely want to hear it!  We greatly welcome all feedback letters, good & bad, because this shows us what we're doing right or (gulp!) wrong.  Please be advised that once you submit an email to us you give us your permission to use it in our newsletters and/or any advertising media.  Of course, we would never give out your personal information and you would only be referred to by First Name, Last Initial, City & State.  Please do let us know what you think of our products & services by emailing, who else, umpire@softballfever.com

MEDIA/PRESS: Interested in doing a story on SoftballFever.com? We welcome all positive & inspirational articles on  Softball and the journey of our own success. Email Michelle@SoftballFever.com for a Press Release.

WANT US AT YOUR EVENT?: You can earn LOADS of MONEY for your Group, Team or League by having us come out to one of your events.  No matter where you are located it doesn't hurt to ask...we travel extensively and would consider any venue within the continental United States. Email any inquiries to Umpire@SoftballFever.com and we'll do our best to meet your needs and make you some bucks!

WHOLESALE BUYERS: We offer even lower pricing to legitimate wholesale buyers once you provide proof of your business including your State Sales Tax Resellers certificate.  Email a copy to umpire@softballfever.com for approval.