MAIL: SOFTBALL FEVER!
2139 Montgomery Road
Melbourne, FL 32935
PHONE: (321) 626-4331 (Monday thru Friday from 9am to 9pm EST only) Feel free to PHONE IN your order! Please have Item # & Descriptions handy before you call to simplify the order.
SALES DEPT: Sales@SoftballFever.com Email 24/7....we'll get back to you quickly!
INTERNATIONAL ORDERS: We are now processing Int'l Orders via USPS Global Priority Mail.
TEAM REWARDS: Please, Please, Please CHOOSE A TEAM TO RECEIVE REWARDS when placing your order! We're not giving away enough money and quite frankly, it's making us angry! It costs you absolutely nothing, choose ANY TEAM and they will get 10% of your product purchases! Not enough customers are taking advantage of this so we hope you will help a team that is listed, it just takes a moment! Let's help these teams play softball tomorrow an the next day! If you forgot to choose a team during product choice email umpire@softballfever.com within 24 hours of order and we will STILL APPLY the Rewards!
NEW RETURN POLICY!: You must email umpire@softballfever.com within 7 days of receipt of your order to obtain a return authorization, no exceptions. Please specify the items you would like to return in your email. We will either exchange the item for a different size/color/style or ISSUE YOU A STORE CREDIT FOR FUTURE USE. WE DO NOT OFFER REFUNDS OF ANY KIND.
If we exchange items you will be responsible for the shipping charges back to you and we will either automatically charge your credit card or invoice you via paypal, whichever payment method you originally chose. Shipping charges must be paid PRIOR to us releasing any exchanges.
We Do NOT ALLOW Returns for QUANTITY DISCOUNT ITEM ORDERS! Please try & exchange or sell your item to a team mate!
We hope you enjoy this new Return Policy. If you do not receive an email back from us in a timely manner or would like to check the status of your return please don't hesitate to call us at (321) 626-4331.
FUNDRAISING - QUANTITY - WHOLESALE - TEAM INQUIRIES: Our Quantity Discount Page offers 12+ items in same style at a highly discounted rate. This discount applies to anyone purchasing a minimun of 12+ items. Looking to purchase 50+ items? Email Umpire@SoftballFever.com with quantity of product you would like. ALL QUANTITY ORDERS REQUIRE A 7-10 DAY LEAD TIME (although we usually can get them out much quicker, we ask for patience or a phone call with deadline to 321-626-4331)
PAYMENTS: If you are paying by Visa, Mastercard or Discover choose our Secure Credit Card payment service.
We also accept PayPal. You do not need to be a PayPal member to use any of your Credit Cards there and it is completely FREE TO YOU! Please follow all prompts during our checkout. Our PayPal User ID is sales@softballfever.com . If you use an E-Check we will wait for the funds to clear prior to shipping your order.
If you rather send a Check or Money please place your order and then mail payment to: Softball Fever, 2139 Montgomery Road, Melbourne, FL 32935. Returned Checks will be charged a $30 Fee and followed up on.
Of course you are always welcome to Phone-In your Order to (305) 848-2166 Monday thru Friday from 9am to 9pm EST. A TOLL-FREE Number will be available soon!
PURCHASE ORDERS: We do NOT accept Purchase Orders at this time but may approve them on a case by case basis. Please first EMAIL your P.O. to Umpire@SoftballFever.com and we will notify you if it's acceptable. Mailed Purchase Orders will be ignored if no previous communications have been made.
SHIPPING ORDERS: Orders are processed within 3 business days of receipt of payment UNLESS we have a TRAVEL ALERT showing. Quantity & Custom Orders require a 7-10 day LEAD TIME! We use USPS Priority Mail for Shipping (2-3 day shipping) unless you request an alternative service. We usually send you a Shipping Notification once your order has begun it's journey to you! ALL OF OUR DOMESTIC DELIVERIES INCLUDE DELIVERY CONFIRMATION AT NO COST TO YOU! INT'L ORDERS ARE WELCOMED AS WELL!
RUSH ORDERS: We will "fast track" your order for a nominal charge of $10, which will be added to your sales receipt.
GIFT ORDERS: Softball Fever is all about Gift Giving, and we're very happy to HELP you send a surprise to your favorite Softball Player. Simply email Sales@SoftballFever.com AFTER you have ordered and tell us what you would like us to include in a note. If possible, we will gift box your item(s) and include a handwritten note. When you email us of your needs we'll also make it a point NOT to include a sales receipt to the recipient, but we need you to tell us first. This is a FREE SERVICE, as long as you let us know immediately following your order.
EBAY: Occasionally we offer items on Ebay. It is CRITICAL that you do not associate any other similar Ebay User ID with us. Please make note that our Ebay User ID is SoftballFever13 . That is the only name we sell under on Ebay.
DISPUTES/COMPLAINTS: Umpire@SoftballFever.com Email here for problems with your order. We are new and still working out the kinks so we will appreciate your input greatly!
Regarding items on our MORE FASTPITCH PRODUCTS PAGE: When you visit that page (www.CafePress.com/SoftballFever ) all payments and orders are COMPLETELY SEPARATE than those you may place here at SoftballFever.com. Feel free to purchase any of those products but direct returns, questions or problems to the links on that site, instead of here. If you purchase 15+ of those items you should qualify for a 35% DISCOUNT. You can also reach their Customer Service & Order Dept at 1-877-809-1659
FEEDBACK LETTERS: If you feel the need to say it we definitely want to hear it! We greatly welcome all feedback letters, good & bad, because this shows us what we're doing right or (gulp!) wrong. Please be advised that once you submit an email to us you give us your permission to use it in our newsletters and/or any advertising media. Of course, we would never give out your personal information and you would only be referred to by First Name, Last Initial, City & State. Please do let us know what you think of our products & services by emailing, who else, umpire@softballfever.com
MEDIA/PRESS: Interested in doing a story on SoftballFever.com? We welcome all positive & inspirational articles on Softball and the journey of our own success. Email Michelle@SoftballFever.com for a Press Release.
WANT US AT YOUR EVENT?: You can earn LOADS of MONEY for your Group, Team or League by having us come out to one of your events. No matter where you are located it doesn't hurt to ask...we travel extensively and would consider any venue within the continental United States. Email any inquiries to Umpire@SoftballFever.com and we'll do our best to meet your needs and make you some bucks!
